Customer Service Rep.

Bitter Creek Cleaning Co. is committed to delivering top-notch cleaning services and ensuring our clients' satisfaction. Our team is known for its professionalism and dedication to excellence, catering to a diverse range of clients and making sure their spaces don't just look clean but truly sparkle. As we continue to grow, we're on the lookout for passionate individuals to join us, particularly those who excel in customer interaction and are keen on contributing to our legacy of quality service.

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Roles and Responsibilities:

• Manage incoming calls and customer service inquiries, providing information about our services, and addressing any questions or concerns.

• Respond to customer emails, offering timely and accurate assistance, and maintaining a record of customer interactions.

• Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Maintain customer records by updating account information in the database.

• Coordinate with the cleaning team to schedule services, ensuring efficient operations and customer satisfaction.

• Handle customer feedback and complaints with empathy and professionalism, aiming for swift and satisfactory resolution.

• Contribute to team efforts by accomplishing related results as needed, fostering a collaborative work environment.

 

 

Qualifications:

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent; further education in customer service or related fields is a plus.

• Empathy and a customer-oriented attitude.

 

 

Why Join Bitter Creek Cleaning Co.?

• Competitive Compensation: We offer attractive salaries and performance incentives to reward your hard work.

• Opportunities for Growth: As Bitter Creek Cleaning Co. expands, so do the opportunities for our team members to advance in their careers.

• Training & Development: We provide thorough training and continuous learning opportunities to enhance your customer service skills.

• Positive Work Environment: Be part of a supportive and inclusive team that values your contributions and helps you to thrive.

• Empowerment to Make a Difference: Your role is crucial in ensuring our clients' satisfaction and fostering long-term relationships.